Contact
Reach the team that owns your question.
Choosing the right inquiry type does more than sort mail. It decides which record your message is attached to, who is accountable for answering it, and what has to happen before it can be closed.
How to reach CertaSafe
- Telephone
- 707-731-9296
- Hours
- 8 to 5 daily
- Laboratory
- CertaSafe Labs, 780 Chadbourne Rd, Suite A, Fairfield, CA 94534
Put the inquiry type from the table below in the subject line of your email, so it reaches the team that owns it on the first pass. Samples go to the laboratory address only with a placed order; the submission guide has the packing and shipping instructions.
Contact form
Routes to customer support.
This form does not accept submissions yet
Intake opens with the support case system, which records a case number, an owner, and a response expectation for every message. Until that exists, a message here would produce no case, which is worse than no form at all. The fields below show what each inquiry type has to carry; use the routing table to reach the right team in the meantime.