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Privacy

Privacy policy

What CertaSafe collects, why it holds it, how long it keeps it, and what you can ask it to do with your information.

Sections in this policy

  1. 1

    Account information

    What an individual account holds and who can see it.

    Pending legal and operational review
  2. 2

    Organization information

    Members, roles, and what an organization administrator can reach.

    Pending legal and operational review
  3. 3

    Orders

    Order records, their snapshots, and how long they persist.

    Pending legal and operational review
  4. 4

    Samples

    Sample identifiers, submission details, and material handling records.

    Pending legal and operational review
  5. 5

    Reports

    Released reports, revisions, and access records.

    Pending legal and operational review
  6. 6

    Payment

    What payment information is held, and what stays with the payment provider.

    Pending legal and operational review
  7. 7

    Communications

    Transactional messages, support cases, and their retention.

    Pending legal and operational review
  8. 8

    Analytics

    What is measured, and how measurement stays away from protected records.

    Pending legal and operational review
  9. 9

    Public verification

    What a verification lookup reveals, and what it never reveals.

    Pending legal and operational review
  10. 10

    Cookies

    Categories, consent, and the link to the cookie policy.

    Pending legal and operational review
  11. 11

    Retention

    How long each record class is kept, and what happens at the end.

    Pending legal and operational review
  12. 12

    Your rights

    Access, correction, export, and deletion, and their limits.

    Pending legal and operational review
  13. 13

    Contacting us about privacy

    Where a privacy request goes and how it is answered.

    Pending legal and operational review

Reference: open input E-02. Each policy publishes with its effective date and keeps its earlier versions.