Terms of service

CertaSafe Labs is an analytical testing laboratory. CertaSafe does not sell, supply, or distribute peptides or any other substance. Customers send samples of material they already hold, and CertaSafe returns a COA stating what those samples contain.

These terms govern use of this website, holding an account, ordering testing, submitting samples, and using the COAs and verification results that testing produces. By using the site or placing an order you agree to them.

This site and the laboratory are operated by CertaSafe Labs Inc., registered at 780 Chadbourne Rd, Suite A, Fairfield, CA 94534. The registered address and the laboratory address are the same place. In these terms, "CertaSafe", "we", and "us" mean that entity. "You" means the person or organization placing the order.

You may use this site to learn what CertaSafe tests, to order testing, and to verify a COA you hold. You may not scrape it at a rate that degrades it for others, attempt to reach systems or records you have not been granted access to, or reproduce its content as your own.

Site content describes services. It is not technical advice about your material, and it is not a recommendation to use, sell, or take anything.

An account is required to submit samples and to receive COAs. You are responsible for the accuracy of the information on your account, for the security of your credentials, and for activity under your account.

Organization accounts may have several members. An organization administrator can see the organization's orders, samples, and COAs, and can add and remove members. If you join an organization account, your activity in it is visible to that administrator.

You may close your account at any time. Closing an account does not delete records CertaSafe is required to retain, which are described in the confidentiality section below and in the privacy policy.

An order is formed when you complete checkout and CertaSafe accepts it. Acceptance is not automatic: an order can be held for review where the requested work needs confirmation before it can be scheduled.

Prices are stated in United States dollars and exclude tax. Applicable taxes, if any, are shown at checkout before you pay.

The price shown on your order is the price charged. Your order keeps the prices and service terms in force at the moment you placed it, so a later published price change never reprices an order that already exists.

Placing an order commits you to send the sample described in it, and commits CertaSafe to perform the testing described in it on the sample it receives, subject to these terms.

Payment is due at checkout. CertaSafe does not offer invoicing or purchase order terms, on any account.

Card payments are handled by our payment processor. Your full card number is never received or stored by CertaSafe.

If a payment fails or is reversed, CertaSafe may pause work, hold a COA, or suspend the account until the balance is settled.

What you may send. Samples of material you lawfully hold and are entitled to have tested. You are responsible for the legality of the material and of sending it, and for describing it accurately.

What you may not send. Anything you are not lawfully entitled to possess or ship, anything hazardous beyond the handling conditions CertaSafe has stated it accepts, and anything of human or animal origin unless CertaSafe has agreed to it in writing in advance.

Accuracy. Sample identifiers, lot labels, and the description you provide are used to match your sample to your order and to your COA. If they are wrong, the COA will be wrong in the same way. Getting them right is your responsibility.

Quantity and condition. Each test has a stated sample requirement. Insufficient, damaged, degraded, unlabeled, or improperly packaged samples may be rejected at receipt, or may change the cost or the timing of the work.

Rejection at receipt. Any damaged product arriving is unusable and is rejected. The examples the laboratory gives: a damaged vial, a missing label, a warm arrival, and an insufficient amount. When a sample is rejected, the customer is contacted and a resampling is requested.

Retention and disposal. Samples are retained for 45 days after testing and are then disposed of. Samples are not returned. If you need material back, do not send it.

Shipping. Sample shipping is covered in the shipping and fulfillment policy, which forms part of these terms.

Turnaround is measured from sample receipt, not from payment. It does not begin at carrier collection or at carrier delivery.

Typical turnaround is published per test on the service page for that test, in days, as the laboratory states them. It is an estimate based on normal laboratory volume, never a promise.

Same day rush is available on everything except sterility. No rush price is published, and rush is not offered as an option at checkout. Ask before ordering if you need it.

CertaSafe does not promise a delivery date and does not accept liability for consequences of a delay.

The refund and cancellation policy sets out when an order can be changed or cancelled and what is refundable. It forms part of these terms. In summary: an order can be cancelled for a full refund at any time before CertaSafe accepts the sample at intake, and cannot be cancelled or refunded once testing has begun.

What a COA is. A COA states what CertaSafe measured, in the sample CertaSafe received, using the method named on the COA, on the date stated.

What a COA is not. A COA does not establish that a product is safe, that it is suitable for any particular use, that it may lawfully be sold or used, or that it complies with any regulation or standard. It says nothing about any other vial, unit, batch, or lot, including other units from the same lot, because it describes only the sample that was tested. It is not a certification, an approval, or an endorsement of you or of your product.

The result is not the service. The service you are buying is the testing and the COA. An unfavorable result is a correct outcome of the service, not a failure of it. A result you did not want is not a defect and is not grounds for a refund.

Review before release. Where a result meets one of CertaSafe's review conditions, the COA is discussed with you before it is released. This is so an unexpected result is understood, not so it can be changed. CertaSafe does not alter, withhold, or reissue a COA to produce a preferred result, and will not do so on request.

Release. A COA is released only through CertaSafe's audited release process, by authorized laboratory staff. Every release records who released it, when, and against which order and sample.

Revisions. A COA is revised only to correct an error in it. A revision is issued as a new version, is marked as such, and supersedes the version it replaces. Superseded versions remain identifiable.

Your use of a COA. The COA is yours to use and to share. You may reproduce it only in full and unaltered, including its identifiers, its scope, and its limitations. You may not extract a single figure and present it as the COA's conclusion, and you may not present a COA on one sample as applying to a product line, a lot, or a period of production.

CertaScan lets a person holding a COA confirm that it is authentic and unaltered, and see the scope of what was tested.

Verification confirms provenance and integrity. It does not restate the COA's conclusions, and it does not mean a product passed anything.

A COA is publicly verifiable only if you have explicitly authorized it. Authorization can be withdrawn.

CertaSafe offers no badge program, and no badge use is authorized. You may not display a CertaSafe or CertaScan badge, seal, or mark on a product, a listing, a package, or a website. Verification is by COA through CertaScan, and that is the only form of verification CertaSafe authorizes anyone to present.

CertaSafe owns its methods, its COA format and templates, its site content, its software, and its marks, including the CertaSafe and CertaScan names and logos. Nothing in these terms transfers any of that to you.

You own your samples and your own data. The measured results for your sample are yours to use, subject to the COA section above.

CertaSafe may use aggregated, deidentified information about its own operations. It will not identify you, your organization, your material, or your results without your written permission.

CertaSafe treats your orders, samples, and results as confidential. They are disclosed only to you and to people you have authorized, to CertaSafe staff and contractors who need them to do the work, and where CertaSafe is required by law to disclose them.

On protecting that information, the laboratory states: "Our custom data management system helps keep customer information secure."

CertaSafe's fee is for performing a test and reporting the result. It is never contingent on the result. No commercial relationship, pricing arrangement, or volume of business changes what a COA says.

CertaSafe does not offer a badge program, does not endorse products or sellers, and holds no commercial interest in any outcome a test can produce. There is no arrangement under which a customer can pay for a different answer.

You may not:

• Alter a COA, or reproduce part of one in a way that changes what it says.
• Present a COA as establishing safety, quality, approval, or regulatory compliance.
• Present a COA on one sample as covering other units, lots, or products.
• Use CertaSafe's name, marks, or COAs to imply that CertaSafe endorses, approves, or recommends a product, a seller, or a use.
• Represent yourself as tested, verified, or affiliated when you are not.
• Use the site or a COA in connection with material you are not lawfully entitled to hold, or to support a claim that a substance is fit for human or animal use.

CertaSafe may suspend an account and withdraw verification for a breach of this section.

CertaSafe performs testing with reasonable skill and care and reports what it measures. To the extent the law allows, CertaSafe is not liable for indirect or consequential loss, for lost profit, or for decisions you or anyone else makes on the basis of a COA.

Where liability cannot be excluded, it is limited to the amount you paid for the testing that gave rise to the claim.

Nothing in this section limits liability that cannot lawfully be limited.

CertaSafe may change these terms. The current version, with its effective date, is always published here. Orders are governed by the version in force when the order was placed.

These terms are governed by the laws of the State of California, without regard to its conflict of laws rules. The courts of Solano County, California are the venue for any dispute arising out of them. Disputes are not resolved by arbitration.

Before starting a formal dispute, contact CertaSafe at support@certasafelabs.com so the issue can be looked at directly. Most questions about a COA are answered faster this way than by a chargeback, and a chargeback filed while a COA is under discussion may result in the account being suspended.

A formal complaint about the laboratory, its work, or its conduct goes to the same address, support@certasafelabs.com, marked as a complaint.

Entity. CertaSafe Labs Inc.

Registered address. 780 Chadbourne Rd, Suite A, Fairfield, CA 94534

Support. support@certasafelabs.com, telephone 707-731-9296, 8 to 5 daily.