Status

Service status

Interruptions are reported by area. An interruption to one area does not mean the others are affected, and work already inside the laboratory continues regardless of what this page says.

No interruption is declared here

This page reports interruptions that have been declared. It does not measure the systems it lists, so an absence here is not a statement that everything is working. If something is not working for you, contact support and say what you were doing.

What is reported separately

Public website
Pricing, testing information, and guides stay readable.
Not declared
Ordering and checkout
A draft order is saved and waits. Nothing is charged while ordering is interrupted.
Not declared
Payment
A payment that has been taken is recorded and applied once processing resumes. It is never taken twice.
Not declared
Customer portal
Order and sample records are not lost. Current status may not be visible until the portal is restored.
Not declared
COA release
Released COAs stay released. A pending release waits for authorization.
Not declared
CertaScan verification
A COA that could be verified before an interruption remains authentic; verification resumes unchanged.
Not declared

Contact support Support guides

Current state

What is reported separately